Gabberts Service Commitment

Gabberts strives to provide our customers with a pleasant shopping experience. The products we offer are carefully selected to complement your lifestyle, deliver quality craftsmanship and provide outstanding value. In the event that you are not satisfied with your purchase, we will make every effort to make it right.

Deposit Requirements

A minimum deposit of 40% is required for purchases of stock and special order merchandise at the time you place your order. Special order cancellations will incur a restocking fee equal to 40% of the price of the cancelled merchandise. This portion of your deposit is neither refundable or transferable.

Merchandise Storage

Gabberts will store your merchandise for up to 30 days (excluding “As Is” merchandise). Storage beyond 30 days requires that the order be paid for in full. Storage beyond 90 days will incur a storage charge, based upon the product dollar amount, of one percent (1%) per month, or any part of a month, until delivery is made.

Return Privilege

Gabberts will accept return of in stock merchandise for up to 7 days in its original condition from the date of delivery, except for rugs, which must be returned within 72 hours. If you choose to have your merchandise picked up for return by Gabberts delivery service, you will be charged a return handling fee. No return handling fee will be charged if you bring the merchandise to a Gabberts location. We encourage you to return or exchange your merchandise in a timely manner to avoid damage or wear that would be subject to a usage fee or would disqualify a return. The original delivery charge is non-refundable.

If you choose to return non-defective special order furniture, rugs, lighting, accessories or fine art that is in the original condition within 7 days, you will be charged a restocking fee equal to 40% of the price of the merchandise being returned. This portion of your deposit is neither refundable nor transferable. In addition, a return-handling fee, equivalent to the normal delivery/installation charge will be assessed when picked up by Gabberts delivery service. The original delivery or shipping charge is non-refundable. Custom order non-defective bed coverings, installed lighting, wall and window treatments, re-upholstery, or carpeting are fabricated and installed to meet your custom specifications and are not subject to return.

Rug Returns

Gabberts will accept return of in stock rugs for up to 72 hours from the date of delivery. If you choose to return a special order rug in the original condition within 72 hours, you will be charged a restocking fee equal to 40% of the price of the rug being returned.

Special Orders

Because a special order is being made to your unique specifications, we can only give you an estimated delivery date based upon previous experience with that supplier. It is not unusual for special orders to be delayed. We will do our best to keep you informed on your order status.

Special orders can only be cancelled prior to the order being placed into production at the factory. Once your order is in production, if you choose to cancel it, you will be charged a restocking fee equal to 40% of the price of the merchandise being cancelled. This portion of your deposit is neither refundable nor transferable. Please notify us immediately of any changes, so we may act promptly on your behalf.

Custom special order product (such as bed coverings, wall and window treatments, re-upholstery and carpet) may only be cancelled prior to fabrication by the vendor or the workroom. Any components ordered for installation or fabrication of a custom product such as wallpaper, fabrics, trims, hardware or carpet are non-returnable and must be paid in full prior to installation.

Damaged or Defective Merchandise

If you experience a manufacturer's problem with your merchandise within 1 year of delivery, notify us promptly and we will provide a free assessment of your merchandise (except merchandise sold “AS IS”). If our technical experts determine that the product is faulty, we will ensure restoration. Our skilled technicians and vendor partners can correct most problems that are brought to our attention. Some vendors do require return of merchandise to their factory for correction. If we are unable to correct the merchandise, an exchange or reselection will be provided. Reselection must be made within 30 days.

In the event your merchandise needs service, please contact us within 72 hours of delivery. We will schedule our service team as a first solution to bring your furniture to Gabberts’ quality and/or industry standards.

Warranty

Gabberts has a one year warranty on our products starting at the date of delivery. Please contact your sales associate or designer to learn more about the various vendor warranties.

There are NO Gabberts’ or manufacturer's warranties against fabric wear, fading, incorrect care or cleaning, excessive or improper use, exposure to sunlight or extreme temperature and/or humidity changes. Regular care and maintenance will preserve the quality and look of your product for years.