Where is your product made?

We are proud to work with many vendors that produce product made here in America. However, we also work with vendors that have product made around the world. We suggest that you work directly with a Gabberts associate if you are interested in learning where a specific product is made.

How can I get pricing on other options?

Although we have some vendors that only sell the product as shown, most of our vendors have many options to customize fine furniture to make it uniquely yours. Please contact your local Gabberts or our flagship store in Bloomington at (952) 927-1500 for pricing on the various options.

Can your products be used in a commercial setting?

Gabberts has access to vendors that comply with the guidelines and codes for commercial settings. We ask that you work directly with a Gabberts associate to ensure that the product in which you are interested is designed for commercial applications.

Can I special order product through the website?

We strive to make the process of special ordering product as easy as possible. However, due to the multitude of options available, we ask that you work directly with a Gabberts associate to ensure that product is ordered to your exact specifications.

Can you explain the process for special ordering product?

A special order is considered any product that is not in stock and has to be ordered specifically for you. Because a special order is being made to your unique specifications, we can only provide an estimated delivery date based upon previous experience with that supplier. It is not uncommon for special order dates to change. We will do our best to keep you informed about your order status.

Special orders can only be cancelled prior to the order being placed into production at the factory. Once your order is in production, if you choose to cancel it, you will be charged a restocking fee equal to 40% of the price of the merchandise being cancelled. This portion of your deposit is neither refundable nor transferable. Please notify us immediately of any changes, so we may act promptly on your behalf.

Custom special order product (such as bed coverings, wall and window treatments, re-upholstery and flooring) may only be cancelled prior to fabrication by the vendor or the workroom. Any components ordered for installation or fabrication of a custom product such as wallpaper, fabrics, trims, hardware or carpet are not returnable and must be paid in full prior to installation.

Read more about our special order process.

How do I know that I’m getting the best price for the furniture that I’m selecting?

Gabberts offers everyday best pricing which means our prices reflect significant savings off of manufacturer’s suggested retail pricing. If for any reason you find the product priced lower within 30 days of delivery, Gabberts will offer you a store credit for the difference.

Do you offer additional discounts on larger orders?

Gabberts offers competitive and consistent pricing to all of our clients whether your plan is to purchase a single item or furnishings for an entire home.

Are all of your products and vendors displayed online?

Gabberts works with over 200 furniture manufacturers plus hundreds of furniture, wallpaper, fabric, custom, and speciality vendors available through the Design Studio in our Bloomington location. As a result, we are unable to showcase all of the product available, but have selected some of our most popular vendors and products. Gabberts strength lies in the breadth and depth of the merchandise offerings, encompassing a range of styles and prices to meet the greatest variety of needs. If you don’t see what you are looking for on-line, please contact us for recommendations.

Are there other fabrics and finishes available?

While you may order the items as shown either online or in our Showroom, many of our vendors give you the option to select other fabrics, leathers and finishes. Each manufacturer offers a vast array of fabrics and finishes for use within their collections. We have several vendors that allow you to customize your upholstery by choosing the type of arm, cushion cores, base, legs, and overall depth so you can build the perfect piece just for you. There are literally thousands of fabric and leather choices and many of our vendors will work with fabric from other vendors so the possibilities are endless. Please contact your local showroom where they can help you explore options that will meet your needs.

Can you customize your furniture to our specific needs?

Some of our vendors offer “by-the-inch” seating in upholstery and custom sizing in case pieces. We also have the option of working with custom workrooms to assist in obtaining items to fit your specific requirements. We would be happy to obtain custom orders based on your specifications - if you can dream it, we do our best to try and make it happen.

Can I see the furniture in person before I buy online?

Due to our extensive line of products, not every item will be available to view in person. However, we show a good sampling of products by our core vendors so you will be able to see the quality of construction, finish choices, and can sit in a variety of cushion options, allowing you to custom order with confidence.

How long does it take to get special order product?

Custom ordered product is made to your specifications and takes time. Depending on the manufacturer, lead times can vary considerably. Your Gabberts associate strives to provide you with the most accurate lead time at the point of sale based on our current production and shipping experience with any given vendor. However, it is not unusual for shipping dates on special orders to change which is why your associate will provide estimated shipping dates throughout the process.

Can I just research products online, and then go to a local store to actually see it?

Obviously researching products on the web is extremely convenient and a great way to see a variety of items from our core vendors. However, we also encourage you to visit our showrooms so you are able to see first-hand the level of quality and detail that is put into every piece. Our associates are available to assist you in selecting product will meet your needs. Please note that our various Gabberts locations differ in size and don’t always carry the exact same items. If you have a specific product in mind, you can click on the product image and see the locations in which the product is displayed.

How do your design services work?

Our design process is easy and user friendly. Call us during business hours and we will set up a complimentary appointment or simply stop into one of our Gabberts locations. There is Always a Designer on Duty at Gabberts Design Studio and Fine Furniture.

When you purchase fine furniture through Gabberts, our associates will assist you in selecting and ordering the items at no additional charge. You may also choose to seek the expertise of a Gabberts interior designer without making a purchase, in which case, consultation is billed on a per-hour basis. Services may include consulting with your architect or contractor, shopping for non-Gabberts product or arranging your existing furniture and accessories. In this instance, we ask that customers sign a contract for consultation services.

What design services does Gabberts Design Studio provide?

You’ll find everything you need to create a beautiful home or commercial space in one location. Everything from a comprehensive suite of design services to unique showrooms with custom options on fine furnishings. We listen, interpret your desires, present imaginative and creative possibilities, and offer professional advice - being respectful of your budget - to create the perfect solution for you in a timely manner. Gabberts suite of services start from the first planning stages of new construction or remodeling all the way through placement of that last accessory:

Consultation: Your Gabberts Designer can consult with you on architectural details, color schemes, floor plans, space plans, flooring, millwork and surface selections.

Custom Options: Your Gabberts Designer has access to product such as accessories, art, bedding, carpet, fabrics, finishes, flooring, leather, lighting, trim, pillows, rugs, stone/tile, upholstery, wallcoverings and window treatments.

Turn-Key Solutions: For those clients who prefer a minimal time investment completing their projects, we offer a full service turn-key solution. A perfect solution for investment properties, second and third homes, or multi-unit residential and commercial projects.

Why do I need an Interior Designer?

When you hire an interior designer, you have connected with a trained professional that can help guide you through the maze of possibilities associated with design, style, color, texture, lighting and more. Having the right person to creatively blend all of these aspects of design can make a real difference in how your home looks and feels. An interior designer can be your advisor as well as a strong liaison between your contractor, architect, and other industry professionals. They will collaborate with you on the choices you want for your home and help set realistic interior design expectations in terms of look, budget and timeline. Your Gabberts designer can help create and manage a design plan, from concept to completion, while helping you bypass costly pitfalls while optimizing your design budget to help you stay within your financial boundaries. Lastly, they have access to thousands of premium furniture items not available to the consumer retail furniture market making it easier to find that perfect piece for your home.

What level of expertise do Gabberts designers have?

Whether you need help building or remodeling a home, or completing a single room, we look forward to working with you, your architect, builder or remodeler to design functional and beautiful spaces for your home, office, second home, kitchen, bath or commercial property from concept to completion. Gabberts offers a range of design talent from our Design Consultants in our showrooms to the credentialed award-winning designers in the Design Studio in Bloomington. Visit our designers portfolios to learn more about our team, their capabilities, and completed design work.

Do I need an appointment?

Gabberts has a designer on duty available for a complimentary consultation. However to provide you with the highest possible service, we would encourage you to make an appointment.

Why work with an ASID Professional Designer?

ASID (American Society of Interior Designers) is the oldest and largest professional organization that focuses on advancing the design profession while positively changing people’s lives. ASID Professionals are required to expand their skill set through continuing education courses so you can be assured that you are working with an educated designer that has been trained in all aspects of interior design. Their education and commitment to design allows them to be your advocate and avoid costly mistakes.

How can an Interior Designer save us money?

Avoiding costly mistakes is just one of many advantages in working with an Interior Designer. The role of a designer is to take the necessary time to understand your needs, lifestyle, and goals to collaborate and execute a design solution on the client’s behalf. At Gabberts, design services are an extremely great value as they are complimentary with purchase. There is an hourly charge for all services where purchases are not made through Gabberts.

How do I prepare for the initial meeting with an Interior Designer?

When it comes to your initial meeting, a little preparation can go a long way. Prior to your meeting, identify some of your style preferences and set goals regarding the functionality of your living space, your budget and your timeframe. If possible, do some research online to explore designs and furniture looks that appeal to you. Social media sites such as Houzz and Pinterest are easy ways to gather inspirational photos that are easy to share. You can also tour model homes to generate new ideas for designs and color schemes, taking photos of the furniture along the way.

We suggest prioritizing your projects by focusing on spaces that are the most important to you. Get the entire family involved in discussing how the space will be used to ensure that everyone’s needs are met.

How do I select a designer?

The most successful design projects are the result of a great client/designer relationship that has been built on trust and clear communication. Each designer has a unique style, approach and personality and it is important that you connect with someone who will best suit your specific designs needs and with whom you are comfortable. The scope of your project can also dictate the experience level and credentials required for your project. Our designers have a profile page where you can learn more about their background and capabilities. After narrowing down your search, we recommend setting up a consultation with the designer to discuss your project and ensure that the relationship will be a good fit.

Since each associate is unique and has their own approach to design, here are a few things to consider and discuss to ensure that the relationship is a good fit.

• What are your expectations for project completion?
• How involved do you want to be in the design process?
• Do you consider yourself design-savvy and just need minimal assistance in pulling it all together?
• What is the best day/time to meet with the designer?
• What is your preferred communication method?
• Are you a visual person who is comfortable being shown products out of catalogs or websites or do you prefer to physically see the product?

Do your designers work with builders and architects?

The best designed homes are a result of a collaborative effort including an architect, builder and interior designer. Our ASID credentialed designers all have working relationships with builders and architects and stay connected to the industry through our NARI and BATC membership.

I struggle to define and articulate my own design style. How can I best communicate what I’m looking for to my designer?

It is not unusual for people to struggle to define their design style. However, there are some convenient websites and apps that can better help communicate your style to your designer. Pinterest and Houzz are two common tools today where you can build your own profile and pull images of product or rooms that you like. You can also make comments which your designer can see, making it very easy to communicate. It isn’t unusual for our designers to help a couple with opposing design styles and come up with solutions that will work for everyone.

Will I get several 3-D renderings and sample boards representing all the options like I see on HGTV?

Although HGTV makes this process look easy, a typical rendering and furniture boards can take days to put together. We do our best to work smart with our design hours and only use those tools when absolutely essential. If that is your expectation, please let your designer know. Additional design fees may apply.

Is any project too big or too small?

All of our designers have a team of people behind them to ensure that our clients are getting the best service possible. All projects vary in size and complexity and Gabberts is committed to any and all projects regardless of their size and will allocate the necessary resources to ensure a successful completion.

What is your delivery area?

We deliver daily to our local markets surrounding each of our locations in the Twin Cities. Please contact us to discuss out of area delivery services that are available.

What does white glove delivery service entail?

Gabberts is proud to represent some of the finest home furnishings being manufactured today. We want our customers to take pride in saying "it came from Gabberts.” Gabberts white glove delivery service naturally reflects the great care and respect that we have for your purchase and your home. You can expect the following with our white glove delivery service:

• All merchandise is uncrated and inspected in our warehouse prior to delivery
• Gabberts will contact you the day prior with a 2 hour time window for metro area deliveries
• Beds are set up in your home
• Chair glides installed
• Mirrors attached to dressers or wired for hanging
• Drawers adjusted
• All merchandise leveled
• Table leaves prefitted
• Table slides adjusted
• Hutch and china tops attached to bases
• Upholstery furniture protected during delivery
• Trucks padded for careful delivery
• Gabberts will move an existing piece (or pieces) to make room for your new items
• Removal of all packing materials
• Gabberts will deliver artwork and mirrors but request that you have them professionally hung.

What are your delivery charges?

Gabberts delivery charges start at $99 but vary based on the quantity of product purchased and the delivery area. Gabberts also offers a project delivery fee that allows multiple deliveries within the metro area for $300. Gabberts can also provide a quote and facilitate national and international deliveries.

What is the standard delivery time window?

Gabberts Delivery teams deliver Tuesday - Saturday in the immediate Twin Cities metro area. You will receive notification of a two-hour delivery window the day prior to your scheduled delivery.

What if I’m not able to be at home to accept the delivery?

If you are unable to personally receive your delivery, Gabberts can certainly still make the delivery. Gabberts drivers are bonded and insured so deliveries may be facilitated through lockboxes, garage codes, or a trusted neighbor.

Do you ship nationally/internationally?

Our Gabberts designers complete projects all over the world. Please work with your associate who can obtain delivery quotes for both national and international deliveries.

What if I have an issue with my delivery?

If you are not satisfied with your delivery for any reason, we ask that you contact our Customer Service team at (952) 828-8521 and they will immediately address any concerns you may have.

How do I check my order status?

To check the status of products you have on order use our Order Status Page.

How can I track my delivery?

If you are expecting your delivery today and would like to track the status of your truck, please enter the phone number you used on your purchase below:

Or you can visit the tracker on our Delivery Status Page.

How can I track my service appointment?

If you are expecting an in home service visit today and would like to track the status of your technician, please enter your phone number below:

Or you can visit the tracker on our Service Visit Status Page.

What is the warranty on Gabberts products?

Gabberts has a one year warranty on our products starting at the date of delivery. Please contact your associate to learn more about the various vendor warranties.

There are NO Gabberts’ or manufacturer's warranties against fabric wear, fading, incorrect care or cleaning, excessive or improper use, exposure to sunlight or extreme temperature and/or humidity changes. Regular care and maintenance will preserve the quality and look of your product for years.

How do you service product with a manufacturer’s defect?

If you experience a manufacturer’s problem with your merchandise within 1 year of delivery, notify us promptly by calling (952) 828-8521 and we will provide a free assessment of your merchandise (except merchandise sold “AS IS”). If our technical experts determine that the product is faulty, we will ensure restoration. Our skilled technicians and vendor partners can correct most issues that are brought to our attention. Some vendors do require the return of merchandise to their factory for resolution. If we are unable to correct the merchandise, an exchange or reselection will be provided. Reselection must be made within 30 days.

What do I do if my product comes damaged?

In the event your merchandise needs service, please contact us within 72 hours of delivery at (952) 828-8521. We will schedule our service team as a first solution to bring your furniture up to Gabberts’ and/or industry quality standards.

What your return policy?

Gabberts will accept return of in-stock merchandise for up to 7 days in its original condition from the date of delivery, except for rugs, which must be returned within 72 hours. If you choose to have your merchandise picked up for return via Gabberts delivery service, you will be charged a return handling fee. No return handling fee will be charged if you bring the merchandise to a Gabberts location. We encourage you to return or exchange your merchandise as quickly as possible within the 7 day period to avoid damage or wear that would be subject to a usage fee or compromise a return. The original delivery charge is not refundable.

If you choose to return non-defective special order furniture, rugs, lighting, accessories or fine art that is in the original condition within 7 days, you will be charged a restocking fee equal to 40% of the price of the merchandise being returned. This portion of your deposit is neither refundable nor transferable. In addition, a return-handling fee, equivalent to the normal delivery/installation charge will be assessed when picked up by Gabberts delivery service. The original delivery or shipping charge is not refundable. Custom order non-defective bed coverings, wall and window treatments, re-upholstery, or carpeting are fabricated and installed to meet your custom specifications and are not subject to return.

Gabberts will accept return of in stock rugs for up to 72 hours from the date of delivery. If you choose to return a special order rug in its’ original condition within 72 hours, you will be charged a restocking fee equal to 40% of the price of the rug being returned.

How long will you store merchandise before delivery?

Gabberts will store your merchandise for up to 30 days (excluding “As Is” merchandise). Storage beyond 30 days requires that the order be paid for in full. Storage beyond 90 days will incur a storage charge, based upon the product dollar amount, of one percent (1%) per month, or any part of a month, until delivery is made.

How do I check my order status and/or delivery status?

To check the status of products you have on order use our order status page. If you are getting delivery today please use our delivery status page. here.

How can I prepare for my carpet installation?

To ensure an efficient and successful carpet installation, we request that you prepare by doing the following:

• Your floor should be swept or vacuumed so it is free from dust and dirt. (If the tack strip is in place from your previous installation, please do not remove it.)
• Floors that may be loose or squeaky should be repaired prior to installation. Any loose tile or linoleum also should be secured to the floor.
• Any wax should be removed from floors in which carpet is to be glued down to ensure better adhesion and proper installation.
• Your carpet will be installed into the door jambs. Depending upon the carpet’s pile height and pad thickness, you may need to contact a carpenter, after the installation is completed.
• Moving furniture and appliances is available at an additional charge.
• You will need to make arrangements to disconnect and reconnect your appliances and electronics before and after installation.
• Any items our installers will be moving must be free of breakables, books, bedding, etc. Closet floors (long clothing, etc) need to be cleared if they are to be carpeted.
• We do not move aquariums, waterbeds, slate pool tables, grandfather clocks or antiques. Due to the delicate nature of these items, we feel it is best to have a specialist move them.
• Take up and/or disposal of your existing carpet is available at an additional charge.
• Gabberts will provide you with quality professional workmanship and a one-year guarantee on our installation.

Can I finance online?

Financing is available online. Click here to learn more about financing and how to apply.

Can I finance over the phone?

Financing is not available over the phone. Please visit any of our showroom locations, and a representative will be happy to assist you with financing options.

What financing terms are available?

Our financing options change regularly. Please call your nearest Gabberts showroom and we’ll be glad to review our current financing terms with you.

How do I know that my information will be secure?

We respect and guarantee the privacy and confidentiality of all of our customers. We securely maintain account and prior purchase information for warranty and internal purposes only. We do not sell or distribute your information to anyone.

Who do I contact if I have questions or concerns about the checkout process or an order I’ve placed?

Please contact our store at (952) 927-1500 and an Associate will be happy to assist you.

What methods of payment does Gabberts accept online?

We accept Visa, MasterCard, Discover and American Express online.

How can I tell if a local showroom has a particular item in stock?

The “product availability” prompt will show you which showroom may display the item you are interested in and when you can expect to pick-up at the warehouse location closest to you or what the earliest delivery date might be.

How do I change or cancel my order?

Please contact us at (952) 927-1500 and an associate can assist you.

What happens to my order if I have connection problems or technical difficulties?

Any items you’ve added to your cart while you’re logged in will be there until you remove them or check out. If you’ve completed the checkout process your order will be saved. If you have any concerns regarding your order’s completion please call (952) 927-1500.

How is sales tax calculated?

Sales tax is calculated according to where you take possession of your product.

How do I redeem coupons or gift cards online?

Coupons can be redeemed throughout the checkout process. Gift cards can be redeemed by calling (952) 927-1500 after going through the normal checkout process. When you arrive at the payment options page, please call (952) 927-1500 with your invoice number and an associate will assist you.

Will I receive confirmation that my order has been placed?

Once you submit your order, you will receive an email confirmation of your order.

How can I find out the status of an order that I placed online?

If you have any questions about the status of your order, please contact us at (952) 927-1500 and we will be happy to assist you.

How do I sign up for Gabberts' email offers?

Thank you for your interest in our special email offers! To get on our email list, enter your email at the bottom of this page on the left hand side under “Join Our Email List.” You can also sign up by talking to a showroom sales associate or calling (952) 927-1500.

How do I unsubscribe or remove myself from Gabberts' email list?

To unsubscribe, open one of our emails and scroll to the bottom. Click the link that says “To be removed click here.”

Why is my product not discounted?

Discounts may not be combined with other furniture brands or promotions and are not available on Gift Cards, Delivery Charges, Design Consultation Fees, Catalog or Special Orders including custom ordered rugs, carpet and flooring products, “Buy One-Get One” Offers, “Final Price” Items or selected Clearance Priced Goods. Manufacturers that restrict discounting include, but are not limited to: Tempur-Pedic, iSeries and iComfort mattresses, Stickley, and Karastan.

Do you offer a military discount?

Our military discount is valid in store only. Proof of service or valid military ID is required. *Cannot be combined with other discount offers.

Pricing Errors, Omissions and product availability

In the event of any of these occurrences we reserve the right to:

1. change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
2. refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
3. right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.